Customer Service Employee (Based in Hong Kong)

(Based Hong Kong)

The Customer Service Employee is to execute all operational and tactical support tasks in the allocated geographical area including supporting Outside Sales in bids, to pro-actively manage inquiries, orders and complaints to customer relationships, keep the Account Manager informed on customer related issues and to build and maintain customer relationship.


Tasks & responsibilities

  • Workplanning, determine priorities (Customers/Orders etc.)
  • Support Outsider Sales on account planning
  • Make quotations within the guidance of the Outside Sales
  • Support Sales department with commercial projects
  • Execute and coordinate customer order process beginning with receipt of the customer purchase order
  • Inform customers proactively with timely information
  • Keep Outside Sales informed on customer related issues
  • Participate actively in meetings/projects regarding the sales departments
  • Continuously collect and update customer data, maintain data accuracy in computer system database
  •  Participate in account team meetings
  • Implement all customer contacts, in the assigned areas, in the organization
  • Take ownership of post-delivery customer service needs
  • Coordinate with Finance and Account Manager to set up new and existing customers on credit terms
  • Proactive communication with customers regarding credit-limit situation
  • Participate in AOG rotation
  • Monitor customer service quotations, for the assigned customers
  • Monitor status of open orders. Communication changes to customers and Sales Department
  • Support monitoring of customers contracts, in the assigned areas, in the organization
  • Support evaluation of (new) sales with existing customers and communicate results to Account Managers
  • Follow-up with customer to generate orders and further inquiries/inform customers
  • Reschedule orders after credit hold
  • Coordinate actions on the Credit Limit Exceed with Finance and Sales
  • Take ownership of customer related payment issues on request by Finance
  • Send information proactively to customers regarding irregularities in the shipments and deliveries



  • Degree or Diploma holder
  • 3 years or above customer service related experience ( experience in handling Singapore and South East Asian customers is an advantage)
  • Good PC skills on Word, Excel & PowerPoint
  • Good command of both spoken and written in English and Mandarin
  • Pro-active, customer focused and able to deal with details
  • Good communication and interpersonal skills.
  • With “Can-do” attitude and willingness and ability to work under pressure.


We offer

  • 5-day work week
  • A competitive salary
  • Comprehensive fringe benefits
  • A team of motivated colleagues
  • Opportunities for further education
  • An international working environment



Please send your resume with present & expected salaries and quoted reference by email to: or mail to: Human Resources Department, Avio-Diepen Hong Kong Ltd, 1501–6 China Aerospace Centre, 143 Hoi Bun Road, Kwun Tong, Kowloon.