Customer Services Representative (Based in the Netherlands)

(Based the Netherlands)

Within the position of Customer Service Representative, as a member of the Inside Sales & Customer Service department, you are responsible to create and retain customer loyalty and preference by establishing a strong relationship with customers, administering customer-focused programs, overseeing the solutions for customer concerns and facilitating the delivery of goods or services to the customer.

 Tasks & responsibilities

  • Evaluate customer inquiries;
  • Make quotations within the guidance of the Outside Sales;
  • Support Sales department with commercial projects;
  • Execute and coordinate customer order process with maximum accuracy;
  • Exercise ownership and execute the sales order process, beginning with the receipt of the customer purchase order;
  • Proactively inform customers with timely information;
  • Keep Outside Sales informed about customer related issues;
  • Participate actively in meetings/projects/trainings regarding the sales departments;
  • Continuously collect and update customer data, maintain data accuracy in computer system database;
  • Participate in account team meetings;
  • Implement all customer contracts in the assigned areas of the organization;
  • Take ownership of post-delivery customer service needs;
  • Coordinate with Finance and Account Manager to set up new and existing customers on credit terms;
  • Proactively communicate with customers regarding credit‑limit situation;
  • Participate in AOG rotation.



We believe you have the right skills set for the job when you:

  • Are a team player who is able to communicate at all levels;
  • Exhibit professional behavior (Integrity, Agility, Intelligence, Empathy);
  • Have a Bachelor degree or similar level due to work experience and other professional (business) training;
  • Are used to working in an environment with an international client base;
  • Have solid communication skills in the Dutch & English Language. A 3rd language like German or French is a plus;
  • Are able to work fulltime (40 hours) per week;
  • Have a good understanding of the aerospace industry, either technically or due to previous experience in a customer related position within our industry.


We offer

  • A challenging and dynamic (international) environment where you can develop yourself depending on
    your ambitions & interests;
  • An equal opportunity surrounding;
  • A fulltime employment in Alphen a/d Rijn – The Netherlands;
  • An attractive salary package.


Response to this vacancy

The application process for this position will close in April 2018, while the selection process may run into May 2018. Please send your application (resume and motivation letter) to: For more information about this position, you can contact Maurice Taks of WFS Pro, E-mail: Mobile number: +31 (0)6 15341393