Employee Customer Services (the Netherlands)

(Based in the Netherlands)

We are looking for a commercially driven and customer orientated person, who is used to work in an environment with an international client base. Able to interact effortlessly with both direct colleagues in the team as well as with the other Sales team members. You do not have a 9-5 mentality but are focused on high productivity and quality. You are familiar with customer service processes and have the ability to quickly learn new processes and/or work methods

 Tasks & responsibilities

Within this position you will:

  • Evaluate customer inquiries;
  • Make quotations within the guidance of the Outside Sales;
  • Support Sales department with commercial projects;
  • Execute and coordinate customer order process with maximum accuracy;
  • Exercise ownership and execution of the sales order process beginning with receipt of the customer purchase order;
  • Inform customers proactively with timely information.
  • Keep Outside Sales informed on customer related issues;
  • Participate actively in meetings/projects/trainings regarding the sales departments;
  • Continuously collect and update customer data, maintain data accuracy in computer system database;
  • Participate in account team meetings.
  • Implement all customer contracts, in the assigned areas, in the organization;
  • Take ownership of post-delivery customer service needs;
  • Coordinate with Finance and Account Manager to set up new and existing customers on credit terms;
  • Proactive communication with customers regarding credit-limit situation;
  • Participate in AOG rotation.

Qualifications / Requirements for Success

We believe you have the right skills set for the job when you:

  • Have a HBO degree or similar level due to work experience within a similar position.
  • Have work experience in a call center or B2B environment.
  • Have a good command of Dutch and English, both verbal and written. A third language would be preferable.
  • Are very customer and commercial oriented.
  • Have affinity or experience within the aviation industry.
  • Are able to work fulltime (40 hours).



We offer:

  • Joining a highly qualified, dynamic team
  • Fulltime employment in Alphen aan den Rijn
  • Market conform monthly salary + 8% holiday allowance
  • Travel cost allowance
  • Pension scheme and additional insurances

How to Apply

Are you excited by this job opportunity? Please respond on this job opening by submitting your CV and letter of motivation by e-mail before the 11th of September 2017 to: Human Resource Department ATT Isabelle Clarke-Meerwaldt HR@avio-diepen.com. For more information please contact Arne Daudeij, Inside Sales and Customer Service +31 172 449705 or Isabelle Clarke-Meerwaldt, HR +31 172 449776.


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