Inside Sales Employee (Based in Hong Kong)

(40 hours per week Based Hong Kong)

The Customer Service Employee is to execute all sales tasks for the “other customer” group, to develop a defined number of “other customers”, within agreed timeframe, into a Prospect for Sales, to maintain day-to-day contacts with customers, colleagues and suppliers in order to meet the customer requirements, build and maintain customer relationships and to meet sales targets regarding “other customers”.

Tasks & responsibilities

  • Work planning, determine priorities (Customers/Orders etc,).
  • Make an overall action plan for “potentials”.
  • Proactive planning regarding teleselling and follow up quotes.
  • Proactive planning of promotion and selling of excess stock items.
  • Gather info and make quotations for all “other customers”.
  • Contact potential customers in the assigned market to generate new sales (after consulting the IS & CS Manager).
  • Proactive teleselling and informing customers, including cross selling.
  • Proactive promotion and selling of excessive stock items, including slow and non-movers; Investigate and develop new sales with existing customers.
  • Participate actively in meetings/projects/trainings regarding the sales departments.
  • Take ownership of post-delivery customer service needs.
  • Participate in commercial projects.
  • Coordinate with Finance to set up new and existing customers on credit terms.
  • Proactive communication with customers regarding credit-limit situation.
  • Monitor customer quotations, for the assigned customers.
  • Monitor his customer contracts, in the assigned areas, in the organization.
  • Monitor progress of action plan; Evaluate (new) sales with existing customers.
  • Follow-up with customer to generate orders and further inquiries/inform customers.
  • Coordinates actions on the Credit Limit Exceed List with Finance and Sales.
  • Take ownership of customer related payment issues on request by Finance.


  • Degree or Diploma holder.
  • 3 years or above customer service or sales related experience ( experience in handling Singapore and South East Asian customers is an advantage).
  • Good PC skills on Word, Excel & PowerPoint.
  • Good command of both spoken and written in English and Mandarin.
  • Pro-active, customer focused and able to deal with details.
  • Good communication and interpersonal skills.
  • With “Can-do“ attitude and willingness and ability to work under pressure.

We offer

  • 5-day work week.
  • A competitive salary.
  • Comprehensive fringe benefits.
  • A team of motivated colleagues.
  • Opportunities for further education.
  • An international working environment


Please send your resume with present & expected salaries and quoted reference by email to: or mail to: Human Resources Department, Avio-Diepen Hong Kong Ltd, 1501–6 China Aerospace Centre, 143 Hoi Bun Road, Kwun Tong, Kowloon.